Returns & Exchanges Policy

At 99 Bikes, we want you to be completely satisfied with your cycling gear, which is why we offer a 30-day return policy on most items in original, unused condition. Whether you purchased a bike, apparel, or accessories, our goal is to get you back on the road with the right equipment.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original packaging, unused, and within the 30-day return window from the date of purchase.

• 2.
  Initiate Return Request

  Log into your account portal to select the items you wish to return and receive a Return Authorization number via email.

• 3.
  Pack and Ship

  Securely package your items with the original tags and ship them back to our distribution center using a tracked shipping service.

• 4.
  Receive Refund or Credit

  Once our technicians inspect the gear, we will process your refund to the original payment method or issue a store credit within 5-7 business days.